charlies soap logo
Product Categories
All Products
Laundry Packets
Laundry Powder
Laundry Liquid
Oxygen Bleach
Pre-Spray
Booster
Kitchen & Bath
Indoor / Outdoor
Samples
Combination Packs
Miscellaneous Items
Promotional Items
Shopping Links
New Customers
Customer Login
Shopping Cart
Order Status / Review
Log Out
Shopping Home
Terms And Conditions

Charlie's Soap
Charlie's Soap Home

 

Terms and Conditions of Use of shop.charliesoap.com

1  Acceptance The Use Of shop.charliesoap.com Terms and Conditions

Your access to and use of shop.charliesoap.com is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

2  Credit card details

2.1. Initial orders must be paid for via credit card, check or cash equivalent BEFORE shipment.
2.2. “Payment before shipment” terms: these invoices must be paid via cash, cash equivalent or credit card before your order will ship. If your credit card is out of date or otherwise incorrect, you will be notified by our Accounts Receivable department. There is no fee for payments made before shipment. All invoices for drop ships must be paid for before shipment.
2.3. “Payment after shipment” terms are issued at the discretion of Charlie’s Soap and are subject to change. A credit check fee of $30 will be charged to the customer at the time of request for such terms. All invoices for drop ships must be paid before shipment.
2.4. “Payment after shipment” terms, e.g. net 30: these invoices must be paid in full on the due date via cash or cash equivalent. Payments made with credit card will incur a 4% finance fee.
2.5. If a payment is made after the agreed upon due date, a 1.5% per month (compounded daily) finance charge will be charged to your account, minimum $15. Subsequent shipments may be withheld until the account is made current. You will be notified if your account becomes late and a statement will be issued.
2.6. Delinquent accounts may be turned over to collections where fees, penalties and reasonable attorney’s fees will be added.
2.7. Charlie’s Soap will credit buyers account the amount they paid Charlie’s Soap for returned items due to manufacturers’ defects. Charlie's Soap (TM) products are designed and manufactured under the most stringent quality control and safety standards and have been tested and, when used as directed, certified safe and effective by nationally recognized and trusted testing labs. However, since we strive to satisfy even the most difficult to please customers, if you are unhappy with our products for any reason, you may return the unused portion of our products for a full refund. For information on this policy or any other questions, you may contact us at (800) 854-3541. No returns or requests for reships will be accepted 90 days after purchase.

3  Advice

The contents of shop.charliesoap.com website do not constitute advice and should not be relied upon in making or refraining from making, any decision.

4  Change of Use

Sutherland Products, Inc DBA Charlie's Soap reserves the right to:
4.1  change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that shop.charliesoap.com shall not be liable to you for any such change or removal and.
4.2  change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

5  Links to Third Party Websites

shop.charliesoap.com Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

6  Copyright

6.1  All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to shop.charliesoap.com or otherwise used by shop.charliesoap.com as permitted by law.
6.2  In accessing the content of this Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

7  Disclaimers and Limitation of Liability

7.1  The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
7.2  To the extent permitted by law, Sutherland Products, Inc DBA Charlie's Soap will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
7.3  shop.charliesoap.com makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
7.4  Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of shop.charliesoap.com for death or personal injury as a result of the negligence of shop.charliesoap.com or that of its employees or agents.

8  Indemnity

You agree to indemnify and hold shop.charliesoap.com and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against shop.charliesoap.com arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

9  Severance

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

10  Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of USA and you hereby submit to the exclusive jurisdiction of the USA courts.

For any further information please email webmaster
This Privacy Policy governs the manner in which Sutherland Products, Inc DBA Charlie's Soap collects, uses, maintains and discloses information collected from users (each, a "User") of the www.charliesoap.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Sutherland Products, Inc DBA Charlie's Soap.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Sutherland Products, Inc DBA Charlie's Soap may collect and use Users personal information for the following purposes:
  • - To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • - To improve our Site
    We may use feedback you provide to improve our products and services.
  • - To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • - To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • - To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

Sutherland Products, Inc DBA Charlie's Soap has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Sutherland Products, Inc DBA Charlie's Soap
www.charliesoap.com
Sutherland Products, Inc 203 N 1st Ave. Mayodan, NC 27027
336-548-6035
info@charliesoap.com

This document was last updated on December 30, 2013

Privacy policy created by Generate Privacy Policy



Email This Page To A Friend

 

Charlie's Soap
203 N. First Avenue
Mayodan, NC 27027
Phone: 800-854-3541 Fax: 800-432-6007




Powered By:
Ecommerce Software
Web Transitions, Inc.